Shipping and Returns

Shipping

We are partnered with Amazon Logistics to deliver a seamless shipping experience to you. We offer free shipping for all orders. Free shipping generally will take 5 business days for delivery, but can sometimes be faster.

If you do have Amazon Prime, please feel free to purchase our products on Amazon for even faster shipping. We also offer Expedited Shipping which means you will receive your order in 1-2 days.

Returns

We are dedicated to your 100% satisfaction. So if you do experience any issues or have simply changed your mind, please get in touch with our customer support team at support@embarkpets.com.

Our return policy provides for a 30 day period, where you may return products to us in new condition, for a full refund. Please note that we do not cover the cost of return shipping.

If you are sending the product back to us because you are having fit or adjustment issues, please get in touch with us first. If it’s your first time, it may take a bit longer to learn how to adjust the fit, but once it’s ready, it is much easier to use. We know not every one of our furry friends are the same size or shape. We ruff to help!